FAQ's - Frequently asked questions

Product sourcing and procurement has become incredibly difficult with ever increasing regulation. It is much more time consuming and there are more pitfalls than ever. Using NGS reduces this risk significantly. It also frees up your time to focus on your business. Procurement, product sourcing, import and export have become no different to other professional services, such as accountants, financial planners and insurance brokers. Professionals in their fields are required to avoid the pitfalls and best capitalise on opportunities. If you would like to better understand why you should use NGS, please click here for Why Choose Us? While you’re there, try our Importing Business – Cost Calculator to find out what is really costs you to source directly. To discuss how we can add value and reduce “real” costs in your supply chain. Please Contact Us here.

Some of our competitors charge $4,000 for just a quote. That is their business model, not ours. We offer free quotes with no obligation. We have personally visited hundreds of factories around the world and have thousands more in our database. When you come to us with your projects, we often already know the most suitable factory for you. The due diligence process is often partially done already. We are able to offer very competitive feasibility pricing, very quickly. You are the beneficiary of our vast, capable and dependable network. It is our best guess that our competitors have much higher overheads and need a 3rd party to carry out an audit on each factory being considered. Submit information about your project and receive a No Obligation Quote here.

We source products and components from all around the world. It very much depends on your requirements. Obviously China has been quite popular, however, we also source from other parts of Asia, such as South Korea, Malaysia and Vietnam. We also procure products from Europe, North America, Africa and South America. We consider it very important to stay up to date with global trends, pricing in different parts of the world, and constantly monitor other contributing factors, such as trade wars, embargoes, trade restrictions, etc. This enables us to offer the best solutions for our customers and is part of the de-risking strategy we implement for all of our customers. Please do not hesitate to Contact Us here, if you would like to discuss your project further.

NGS sources products and components across many industries. We are not limited by any particular product category or type. We follow tried and tested procedures, leveraging off our customers expertise and knowledge. This is proven to deliver the best possible outcome for our customers. Previously sourced products include:

• steel fabrication
• signage products
• electrical components
• LED lights
• solar panels
• complete solar systems
• batteries
• promotional items
• engineering parts
• heating products
• building and construction materials
• Personal Protective Equipment (PPE)
• Coronavirus Test Kits
• and many more

If you have a new product that you would like to develop, you can learn more about our Product Development here. Please do not hesitate to Contact Us here, if you would like to discuss your project further.

It depends on the type of product you want to source. We are happy to offer a free no obligation assessment of whatever products you are considering. It’s never too early or too late in your project to discuss it with us. As they saying goes, “from little things, big things grow”. We’ve invoiced the supply of products we’ve sourced for as little as a few hundred dollars, up to sourcing for public companies for significantly larger values. Submit information about your project and receive a No Obligation Quote here.

There has been an increase in volatility both at factories and via shipping channels due to the Coronavirus. There is a lot of freight congestion at ports and airports which can result in delays. With an urgency for PPE (Personal Protective Equipment), such as masks, there is high demand for express courier and airfreight. It is also difficult for inexperienced importers to do their proper due diligence with regard to Quality Control (QC) as they cannot travel to the factory to do their own inspections. Fortunately NGS has a vast and reliable network for QC partners in China and around the world. This mitigates risks associated with your shipments. NGS is accredited by the Australian Border Force as an Australian Trusted Trader. This accreditation minimises a lot of risk with regard to delays in the shipping process. Learn more about our accreditation on our About Us page here. Learn more about the Australian Trusted Trader program here.

There are many models we are prepared and willing to work to. Anywhere from acting as an external consultant, to a complete end to end procurement solution. Most of our customers eventually choose the end to end procurement solution. When doing so, our customers can best benefit from our accreditations and full offerings. It is important to understand that the entity listed on a Bill of Lading, is the legally responsible party for that product in the destination market. When purchasing from NGS under DAP (Delivered at Place) terms, the goods are our responsibility through to delivery. So the goods are covered under our Products Liability insurance policy, Marine insurance policy and you get to experience all the benefits our NGS being an accredited Australian Trusted Trader. These benefits include top of pile processing at Customs and priority processing at Quarantine.

We can offer you a complete export solution. If you have a product, we have customers around the world who are always looking for new products. You can leverage off our significant network of customers, suppliers, distributors, wholesalers, 3PL’s and fulfillment organisations. With this network we can we can help you export to new markets. Aside form this, one the many benefits of NGS being an Australian Trusted Trader, are the significant advantages in dealing with international organisations that are also part of the AEO (Authorized Economic Operator). Contact Us here to discuss further.

We have been sourcing products, importing and exporting high quality products from all over the world for a long time. Our Managing Director, Darren Whittaker, has personally visited over 500 factories and established Quality Control (QC) partners all over the world. Many customers have come to us after having quality issues with their suppliers. They best understand that it is a very difficult task to recover losses from factories if there has been a QC issue. We heavily focus on prevention to avoid any issues. We are a local face and take on a lot of the risk for you. In most cases, listed on the Bill of Lading. This passes a lot of your risk onto us. Learn more about our End to End Procurement services here.

Yes! We offer free, no obligation quotes. We know our industry very well. In some cases we may be able to assess the feasibility of your project with you from a phone call or quote form. If the project isn’t for us, we will still happily offer you some advice. In most cases we will offer you a very competitive and complete solution for a very reasonable price. Submit information about your project and receive a No Obligation Quote here.

Yes, absolutely. Once we have agreed on a factory, or a shortlist of factories, we can provide you with samples of your product for your assessment. We charge for the samples and shipping, including any tooling or mold fees at fair rates.